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Changing my bulb settings in the Wyze app isn't working.

Problem

You are changing the settings for your Wyze Bulb in the Wyze app, but they don't seem to save and apply. Example: You change the bulb's name, but it doesn't save when you back out. 

Troubleshooting

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Check that your Wyze Bulb’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the bulb, please move forward with updating it.
  3. Ensure the phone or tablet’s BluetoothⓇ is turned on.
    • Toggle BluetoothⓇ off, then back on.
  4. Confirm your phone or tablet is connected to a 2.4 GHz Wi-Fi network.
    • Wyze Bulb is not compatible with 5 GHz Wi-Fi networks.
  5. Forget the Wi-Fi network on your phone or tablet and then reconnect.
  6. Power cycle your Wyze Bulb. 
    • Turn off the bulb manually with the light switch for 5 seconds, then turn it back on.
  7. Try moving the bulb to a different socket, closer to the router.
  8. Reboot your router.
  9. Factory reset your Wyze Bulb.
    1. Turn the light switch associated with the bulb off/on 3 times.
    2. Wait for the bulb to start pulsing slowly.
    3. Once the bulb starts pulsing, set it up like new.

Note: It is recommended to give the Wyze app a moment to sync both before and after changing any settings before you close the Wyze app. This will ensure the settings have time to be properly saved.

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