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My Wyze Bulb won't turn on.

Problem

Your Wyze Bulb doesn't light up in a light socket and doesn't appear to be powered.

Troubleshooting Steps:

If you’re using the Wyze app:

  1. Confirm your Wyze app is up to date.
    1. In your Wyze app, navigate to the Account tab > tap About.
    2. Your current app version will be listed beneath the Wyze logo. 
    3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
    4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
  2. Check that your Wyze Bulb’s firmware is up to date.
    1. You can check this by going to the Account tab > Firmware Update.
    2. If there is an update available for the bulb, please move forward with updating it.
  3. Ensure the bulb is securely inserted into the socket.
  4. Confirm that the light fixture the bulb is installed in is physically turned on.
  5. Check if the bulb is in a light socket with a dimmer switch. It might be on the wall, or on the power cord that runs to the light.
  6. If it is on a dimmer switch and you cannot move it to a different socket, try these steps:
    1. Set the dimmer switch to its highest setting and see if the bulb turns on.
    2. If it turns on, use the Wyze app to adjust the bulb brightness.
      • Note: Wyze Bulb should only be dimmed using the Wyze app (or voice commands).
  7. Check to ensure the Power Loss Recovery setting is set to Turn the lights on.
  8. Factory reset Wyze Bulb.
    1. Turn on/off the light switch associated with the bulb 3 times.
    2. Wait for the bulb to start pulsing slowly.
    3. Once the bulb starts pulsing, you can either set it up again or turn the light off to preserve the factory state.
  9. If the issue persists, try moving the bulb to a different light fixture.
    • If you’re unable to move it to a different fixture, try a different bulb in the same light fixture.

 

If you’re not using the Wyze app:

  1. Ensure the bulb is securely inserted into the socket.
  2. Ensure that the fixture the bulb is installed in is physically powered on.
  3. Check if the bulb is in a light socket with a dimmer switch. It might be on the wall, or on the power cord that runs to the light.
  4. If it is in a socket with a dimmer switch, move the bulb to a different socket, as dimmer switches are not recommended.
    • Note: Bulbs using dimmer switches need to have the brightness adjusted from within the app only. Using the physical dimmer switch will cause functionality problems.
  5. If it is in a dimmer switch and cannot be moved to a different socket, ensure that the dimmer switch is turned up to its highest setting.
  6. Try moving the bulb to a different light fixture.
    • If you’re unable to move it to a different fixture, try a different bulb in the same light fixture.

 

Example of a dimmer switch:

dimmer_switch_2.jpg

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