Wyze Cam Outdoor Connectivity Troubleshooting

Problem

Wyze Cam Outdoor v1/v2 fails to connect to the base station, or is frequently losing connection.

It's important to remember that you shouldn't delete your Wyze Cam Outdoor v1/v2 or the Base Station from the Wyze app while they show Offline, as this will prevent you from being able to set them up again.

Troubleshooting Steps

  1. Reboot your Wyze Base Station to re-establish the connection.
    • Unplug the base station from power, wait 5-10 seconds, then plug it back in.
    • Once the status light is solid blue, the reboot is complete.
  2. Check the status light on the Base Station and Wyze Cam Outdoor v1/v2.
    • They should both be solid blue. If either are flashing, then they're trying to connect or pair.
  3. Check the signal strength between the camera and the Base Station it's attached to.
    1. In the Wyze app, tap on the paired Wyze Base Station. 
    2. A full signal is three total bars: WCO-signal-strength.png. If your signal is only 1 bar, try moving the camera closer to the base station.
  4. Make sure your Wyze Cam Outdoor is charged.
    • A low battery can cause poor connectivity. Check the battery level from the Home screen of the Wyze app, under the camera's name.
    • If the battery is low, charge the camera for 4 hours to guarantee a full charge.
  5. Make sure that your Wyze app is up to date.
    • Go to the Account tab > tap About.
    • The app version will be listed beneath the Wyze logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  6. Check your Wyze Cam Outdoor v1/v2 for firmware upgrades.
    • In the Wyze app, go to Account > Firmware Upgrade > Update next to the Wyze Cam Outdoor.
    • Outdated firmware can cause connectivity issues.
  7. Reboot your Wi-Fi router.

Fix Wi-Fi Issues with our Self-Service app

Diagnose and troubleshoot Wi-Fi using our self service app RouteThis Helps. To find out more about the app and fix problems with network connectivity, setup, and video quality, please click here.

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