Problem
Wyze Cam Outdoor v1/v2 fails to connect to the base station, or is frequently losing connection.
It's important to remember that you shouldn't delete your Wyze Cam Outdoor v1/v2 or the Base Station from the Wyze app while they show Offline, as this will prevent you from being able to set them up again.
Troubleshooting Steps
- Reboot your Wyze Base Station to re-establish the connection.
- Unplug the base station from power, wait 5-10 seconds, then plug it back in.
- Once the status light is solid blue, the reboot is complete.
- Check the status light on the Base Station and Wyze Cam Outdoor v1/v2.
- They should both be solid blue. If either are flashing, then they're trying to connect or pair.
- Check the signal strength between the camera and the Base Station it's attached to.
- In the Wyze app, tap on the paired Wyze Base Station.
- A full signal is three total bars:
. If your signal is only 1 bar, try moving the camera closer to the base station.
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Make sure your Wyze Cam Outdoor is charged.
- A low battery can cause poor connectivity. Check the battery level from the Home screen of the Wyze app, under the camera's name.
- If the battery is low, charge the camera for 4 hours to guarantee a full charge.
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Make sure that your Wyze app is up to date.
- Go to the Account tab > tap About.
- The app version will be listed beneath the Wyze logo.
- You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
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Check your Wyze Cam Outdoor v1/v2 for firmware upgrades.
- In the Wyze app, go to Account > Firmware Upgrade > Update next to the Wyze Cam Outdoor.
- Outdated firmware can cause connectivity issues.
- Reboot your Wi-Fi router.