Articles in this section

Base station won't connect to Wi-Fi after removing the Ethernet cable.

Emily
Updated

Problem

Wyze Base Station won’t connect to the Wi-Fi after removing the Ethernet cable. The status light will not stop flashing blue once the Ethernet cable is removed.  

Troubleshooting Tips

  1. Make sure that both Wyze Cam Outdoor v1/v2 and Wyze Base Station’s firmware are up to date. You can check the current firmware by going to the device’s Settings > Device Info > Firmware Version. 
    • Please check that the camera and base station firmware version matches the most recent version here.
  2. Follow the steps outlined here to connect your Base Station to Wi-Fi.
  3. Reboot your Wi-Fi router.
  4. Delete the Base Station and set it up as new.
    • Note: You’ll want to delete any Wyze Cam Outdoor v1/v2 paired to the Base Station before deleting this. Once the Base Station is set up again, you can set up your Wyze Cam Outdoor v1/v2 again using the steps here.
    • Try connecting the Base Station to Wi-Fi again.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.