Base Station Setup Troubleshooting

Problem

The Base Station is connected to your network, but fails setup.

Troubleshooting Steps

First steps to try:

  1. Make sure you have the latest version of the Wyze app here.
  2. If using a VPN on your network, please disable it for the duration of the setup process.
  3. Make sure you're interacting with the right Base Station if you have more than one.
  4. Verify the status light color to make sure the Base Station is set up and functional. It should be solid blue.
    • Once the status light is solid blue, try the set up process again.

If the Base Station is still not discoverable, make sure:

  • The Base Station has power.
  • Your network has an internet connection.
  • Your mobile device is on the same network that the Base Station is trying to connect to.

Finally, try setting up with a QR code instead. 

  1. Repeat the steps 1-6 on Wyze Base Station Setup Guide
  2. On Step 7, tap Scan with QR code instead, then Scan QR code.
  3. Locate the QR code on the bottom of the Base Station.
  4. On the next screen, use your mobile device's camera to scan the code.
    WCO-base-qr_code.png
    • QR code not working? Tap The QR code isn't scanning and manually enter the Base Station's MAC address.
  5. Tap Go to WiFi selection, then select the network that looks like "Wyze_bind_xxx".
    • No password is required to connect to this network.
    • We suggest you turn off your mobile data (4G, 5G, or LTE) to optimize your connection to WiFi. 

 

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