Firmware Failed to Upgrade

Problem

Your Wyze Cam Outdoor v1/v2’s or Base Station’s firmware fails to update.

Troubleshooting

  1. Make sure that your Wyze app is up to date.
    • Go to the Account tab > tap About.
    • The app version will be listed beneath the Wyze Logo.
    • You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  2. Check your Wyze Cam Outdoor v1/v2’s signal strength by going to the camera’s Livestream > Settings > Device Info. If your camera’s signal strength is not already at 3 bars, try moving your camera closer to the router.
  3. Power cycle your camera.
    • On the back of the camera, flip the power switch to Off.
    • Wait 30 seconds.
    • Flip the switch to On.
  4. Let your Wyze Cam Outdoor v1/v2 come back online, then check your firmware version again.
    • In the Wyze app, tap Account > Firmware Update
    • If it is not the latest version, try to update again.
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