Poor Image Quality

If the Live Stream for your Wyze Cam Outdoor is blurry, grainy, or isn't showing the way you expect it to, there are a few troubleshooting steps you can try. 

To troubleshoot a partially tinted image:

  1. In the Wyze app, tap on your Wyze Cam Outdoor to view the Live Stream.
  2. Cycle Night Vision mode. Tap the moon icon to go through AutoNVAuto.png, OnNVOn.png, and OffNVOff.png.
  3. Confirm that your firmware is up-to-date. Tap Account > Firmware Upgrade. 
    Tap Upgrade All if a new firmware version is available.

To troubleshoot a blurry, off-color, or tinted image: 

  1. Go through the steps above. If those steps do not help, continue below.
  2. Take a screenshot of the Live Stream screen.
  3. Open a support ticket, include the screenshot, and we will reach out to offer additional support.

Related article: My camera lens is blurry from condensation. What do I do?

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