Articles in this section

I hear no audio when viewing the recording on a computer.

Depending on the media player you're using, you may not hear audio if you're viewing a video created by your Wyze Cam Outdoor on a computer.

Example: The default media player for Windows does not have the correct audio codec for Wyze, but this can be fixed by downloading and installing the VLC Media Player and using it to view your videos.

You can find VLC's official website here:

Contact Us

  • Service Status

    Check if there are any ongoing issues on & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.