My Wyze Scale is not connecting to the Wyze app. What should I do?

Check your Bluetooth connection

Wyze Scale uses a Bluetooth connection only, not WiFi. If you're having connection issues, follow these steps:

  1. Force close the Wyze app, then re-open it.
  2. Turn off your Bluetooth connection, then turn it back on.
  3. Navigate to the Wyze Scale screen in the app.
  4. Step on the scale to activate it. If Connected displays, you're all set.

If you're still having issues, contact the Wizards team so we can check your hardware.

Have more questions? Submit a request
Still need help?
Contact Us