Articles in this section

Wyze Scale arrived with dead batteries.

Brenda
Updated

Oh no! We'll refund you the cost of new ones.

If your Wyze Scale arrives with uncharged batteries, we're sorry about that! Reach out to our support team and we'll be happy to refund you the cost of replacement batteries. 

Note: You will not receive new batteries in the mail. You'll receive an electronic refund.

Contact Us

  • Service Status

    Check if there are any ongoing issues on wyze.com & the Wyze app.

  • Live Support Hours:

    Monday through Friday, 6AM-6PM, Saturday & Sunday 8AM-4PM Pacific. Holiday hours may vary.

  • Join our Community

    Find answers, ask questions, and connect with your fellow community of Wyze users.