Problem
You're experiencing issues setting up your Wyze Scale for the first time.
Troubleshooting
- Confirm the Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- Ensure that you are following the correct setup steps listed in Wyze Scale Setup Guide.
- Step on the scale to check if it powers on.
- If not, refer to My Wyze Scale screen doesn't turn on.
- Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.
- Toggle Bluetooth® off/on.
- Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
- Make sure that it is set to Always or While Using the App.
- For iOS users, make sure that Precise Location is turned on.
- Power cycle Wyze Scale.
- Remove the batteries for 10 seconds, then reinstall them.
- Try using a different mobile device.