My Wyze Bulb Cam has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Bulb Cam or in recorded Events; Wyze Bulb Cam has low/distorted audio.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that Wyze Bulb Cam’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure any protective film is removed from the camera and that there is nothing blocking the camera’s microphone or speaker.
4. Verify that audio is enabled in the camera’s live stream. 
   1. Navigate to the camera’s live stream.
   2. Tap the live stream, then tap the speaker icon to enable sound. 
5. Ensure Record Sound is enabled.
   1. In the Wyze app, go to the camera’s settings > Advanced Settings.
   2. Toggle on Record Sound. 
   3. When viewing recordings, ensure the video sound is not muted.
6. Force close the Wyze app.
7. Increase the volume on your phone/tablet.
8. Test the audio on a different phone/tablet, if possible.
9. If you have a microSD card inserted into the camera, try checking the recordings on a computer to see if the audio in the microSD card recordings has the same issue.
10. Power cycle Wyze Bulb Cam
    1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
11. Factory reset Wyze Bulb Cam.
    1. Remove any microSD card inserted into the camera.
    2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
    3. Once the status light starts flashing red, set up Wyze Bulb Cam like new.