Problem
When you try to update the firmware for your camera, it fails.
Troubleshooting
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Confirm that the Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
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Ensure that Wyze Bulb Cam has a good signal strength.
- You can check this in the Wyze app by going to the camera’s settings > Device Info > Signal Strength.
- If it has less than 2 bars, try moving the router and camera closer together.
- If possible, adjust the camera's position so that the lens or back of the camera is not pointing toward the router.
- Force-close the app and wait 10 minutes before checking if the update was successful.
- Reboot the router.
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Power cycle Wyze Bulb Cam.
- Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
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Factory reset Wyze Bulb Cam.
- Remove any microSD card inserted into the camera.
- With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
- Once the status light starts flashing red, set up Wyze Bulb Cam like new.