My Wyze Bulb Cam is creating too many false alerts or triggers.

Problem

You are receiving too many false detection alerts, notifications, and/or false light triggers due to motion.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that Wyze Bulb Cam’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Ensure the camera is set to record correctly.
   1. In the Wyze app, navigate to the camera’s settings > Event Recording.
   2. Enable Motion, then select All Events.
   3. Tap Customize Detections.
   4. Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.
   5. Attempt to trigger the camera by creating the related movement in front of the device.
   6. Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.
4. Verify that the Detection Settings are set correctly.
   1. Navigate to the camera’s settings > Detection Settings.
   2. Under Motion Detection Sensitivity, adjust the slider bar to Low.
   3. Tap Detection Zone and toggle it on.
      • Note: Ensure that the Detection Zone is set to include only the area where you want the camera to detect motion.
5. Verify that the Bulb Settings are set correctly.
   1. Navigate to the camera’s settings > Bulb Settings.
   2. Under Activate When, tap Motion.
      1. Tap Lights Off Timer and set it to 15 s while testing, then tap Save.
      2. Tap Schedule and verify it is set to your preferred timeframe.
         1. Set a different schedule to clear any stuck settings, then set it back to your preferred timeframe.
         2. Test the camera during the set timeframe.
   3. Under Ambient Light Settings, tap on Ambient Light.
      1. Toggle it off while testing.
      2. If you want to keep it enabled: 
         1. Verify that the Brightness Level is set to High.
            • Note: This is different from the brightness level when motion is detected. 
         2. Check the Ambient Light Schedule.
            1. Set a different schedule to clear any stuck settings, then set it back to your preferred timeframe.
            2. Test the camera during the set timeframe.
            3. Note: Having Ambient Light enabled will keep the camera’s light turned on during the scheduled time.
6. Verify that there are no Automations set up that could be causing interference.  
   1. Navigate to the Home tab of the Wyze app, tap Automations. 
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing. 
7. Power cycle Wyze Bulb Cam.
   1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
8. Factory reset Wyze Bulb Cam.
   1. Remove any microSD card inserted into the camera.
   2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up Wyze Bulb Cam like new.