The light isn’t turning on when Wyze Bulb Cam detects motion.

Problem

Your Wyze Bulb Cam’s light is not turning on when motion is detected.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that Wyze Bulb Cam’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.
   1. Make sure that it is set to Always or While Using the App.
   2. For iOS users, make sure that Precise Location is turned on.
4. Verify that the Detection Settings are set correctly.
   1. Navigate to the camera’s settings > Detection Settings.
   2. Under Camera Settings, tap Detection Zone, and toggle it off while testing.
   3. Under Motion Detection Sensitivity, adjust the slider bar to High.
5. Ensure the Bulb Settings are set correctly.
   1. Navigate to the camera's settings > Bulb Settings.
   2. Under Brightness Level, adjust the slider bar to High.
   3. Under Activates When, tap Motion, then toggle on Motion.
      1. Select All Motion while testing.
   4. Tap Lights Off Timer and set it to 5 mins while testing, then tap Save.
   5. Tap Schedule and verify it is set to your preferred timeframe.
      1. Set a different schedule to clear any stuck settings, then set it back to your preferred timeframe. 
      2. Be sure to test the motion-activated lights during the set timeframe.
6. Verify that there are no Automations set up that could be causing interference.
   1. Navigate to the Home tab of the Wyze app, tap Automations. 
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing. 
7. Power cycle Wyze Bulb Cam.
   1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
8. Factory reset Wyze Bulb Cam.
   1. Remove any microSD card inserted into the camera.
   2. With the camera powered on, press and hold the setup button on the side of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up the camera like new.