My Wyze Bulb Cam is missing or not recording Events.

Problem

Your Wyze Bulb Cam is not recording or frequently missing Event videos or thumbnails when motion is detected.

Troubleshooting

1. Confirm that the Wyze app is up to date.
   1. In your Wyze app, navigate to the Account tab > tap About.
   2. Your current app version will be listed beneath the Wyze logo.
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page.
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store, and update the Wyze app.
2. If possible, check that Wyze Bulb Cam’s firmware is up to date.
   1. You can check this by going to the Account tab > Firmware Update.
   2. If there is an update available for the camera, please move forward with updating it.
3. Verify that Location Permissions are enabled for the Wyze app in your phone/tablet settings.
   1. Make sure that it is set to Always or While Using the App.
   2. For iOS users, make sure that Precise Location is turned on.
4. Ensure the camera is set to record correctly.
   1. In the Wyze app, navigate to the camera’s settings > Event Recording.
   2. Enable Motion, then select All Events.
   3. Tap Customize Detections.
   4. Next to Other Motion, ensure that the boxes are checked for both the Tag and Notify columns.
   5. Attempt to trigger the camera by creating movement in front of the device.
   6. Note: For Wyze Services users, once recordings for Other Motion are being generated, you can select the desired AI recordings by checking the other options in the Tag and Notify columns.
5. Verify that the Detection Settings are set correctly.
   1. Navigate to the camera’s settings > Detection Settings.
   2. Under Motion Detection Sensitivity, adjust the slider bar to High.
   3. Tap Detection Zone and toggle it off while testing.
6. Check that Notifications are set correctly.
   1. For the camera:
      1. Navigate to the camera’s settings > Notifications.
      2. Enable Notifications.
      3. Note: Tap Event Recording to be taken back to the screen to customize the Notify column for your recordings.
   2. For the Wyze app:
      1. Navigate to the Home tab of the Wyze app.
      2. Tap Account > Notifications > Push Notifications.
      3. Toggle on Push Notifications.
   3. For your mobile device:
      1. Navigate to your device’s settings.
      2. Enable notifications for the Wyze app.
7. Verify that there are no Automations set up that could be causing interference.  
   1. Navigate to the Home tab of the Wyze app, tap Automations. 
   2. Note: We recommend deleting any Automations and then adding them back one by one while testing. 
8. Power cycle Wyze Bulb Cam.
   1. Manually turn off the socket via the light switch for 10 seconds, then turn it back on.
9. Factory reset Wyze Bulb Cam.
   1. Remove any microSD card inserted into the camera.
   2. With the camera powered on, press and hold the setup button on the bottom of the camera for 10 seconds until the status light on the front of the camera turns solid red.
   3. Once the status light starts flashing red, set up Wyze Bulb Cam like new.