My Wyze Battery Video Doorbell has poor audio quality.

Problem

You hear poor audio quality when speaking through Wyze Battery Video Doorbell, or in recorded Events; Wyze Battery Video Doorbell has low/distorted audio.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About. 
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Battery Video Doorbell’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the doorbell, please move forward with updating it.
3. Ensure there is nothing impairing the doorbell’s microphone or speaker.  
   • Remove any plastic film/cover on the microphone or speaker.  
   • Gently blow on or wipe the microphone or speaker with a soft cloth to remove any dust or debris.  
4. Verify that audio is enabled in the doorbell’s live stream.   
   1. Navigate to the doorbell’s live stream.  
   2. Tap the live stream, then tap the speaker icon to toggle the sound off/on.  
5. Ensure Record Sound is enabled.  
   1. Navigate to the doorbell’s settings > Advanced Settings.  
   2. Toggle on Record Sound.   
6. When viewing recordings, ensure the video sound is not muted.  
7. If experiencing poor audio quality while using the 2-way audio feature:   
   1. Ensure Wyze Battery Video Doorbell has good signal strength.   
      1. You can check this in the Wyze app by going to the doorbell’s settings > Device Info > Signal Strength.   
      2. If it has 2 bars or less, try moving the doorbell closer to the router. 
   2. Lower the live stream’s resolution.   
8. Force close and reopen the Wyze app.    
9. Increase the volume on the phone/tablet.    
10. Test the audio on a different phone/tablet, if possible.    
11. If there is a microSD card inserted into the doorbell, check the recordings on a computer, if possible, to verify if the audio in the microSD card recordings has the same issue. 
12. Restart the doorbell. 
    1. Navigate to the doorbell’s settings > Restart Device > Restart.  
13. Factory reset Wyze Battery Video Doorbell.  
    1. Use the included Doorbell Detaching Pin to remove the doorbell from the back panel, if the doorbell is mounted.
    2. Remove any microSD card that is inserted into the doorbell. The next step will reset your device.
       • You must remove any inserted microSD card before factory resetting your doorbell.
    3. Single-press the SETUP button on the back of the doorbell.
    4. Pressing the SETUP button will fully reset the doorbell. "Ready to connect" will sound. 
    5. Set up the camera like new by following along in the app. Related article: Wyze Battery Video Doorbell Setup Guide.