My Wyze Battery Video Doorbell won’t power on.

Problem

Your Wyze Battery Video Doorbell’s status light is not lighting up, or the device is not powering on. 

Troubleshooting

If your Wyze Battery Video Doorbell is battery-powered:

1. Verify that the doorbell is being charged using the USB-C to USB-A power cable that it came with. 
   • Wyze Battery Video Doorbell requires a 5V2A power adapter (not included). 
2. Ensure the power cable is inserted correctly and securely into the doorbell and adapter. 
3. Make sure the battery is fully charged. 
   • It takes about 6 hours to fully charge the battery from 0-100%. 
   • If the battery is charging, the charging indicator light will be solid red.  
   • If the battery is fully charged, the charging indicator light will be solid blue.  
   • If the battery is not charging, refer to My Wyze Battery Video Doorbell won't charge.
4. Press and hold the setup button on the back of the doorbell to check if you hear a “ready to connect” voice prompt.  
   1. If so, proceed to set up the doorbell as new.  
5. Try plugging the doorbell into a different power outlet. 
6. Try a different power cable or 5V2A power adapter to determine if the cable or adapter is defective. 
7. Factory reset Wyze Battery Video Doorbell.  
   1. Use the included Doorbell Detaching Pin to remove the doorbell from the back panel, if the doorbell is mounted.
   2. Remove any microSD card that is inserted into the doorbell.* The next step will reset your device.
   3. Single-press the SETUP button on the back of the doorbell.
   4. Pressing the SETUP button will fully reset the doorbell. "Ready to connect" will sound. 
   5. Set up the camera like new by following along in the app. Related article: Wyze Battery Video Doorbell Setup Guide.

If your Wyze Battery Video Doorbell is hardwired:

1. If possible, check that the doorbell is receiving power from the breaker to operate properly.  
   • The doorbell should be receiving 12-24V.  
2. Power off the doorbell by switching the breaker to the off position.  
3. Check all wiring to make sure it is secure.  
4. Ensure that Wyze Battery Video Doorbell was installed properly by following the steps in our Wyze Battery Video Doorbell Installation Guide. 
   • If you are ever unsure when dealing with wiring, we recommend that you reach out to a licensed electrician at your discretion. 
5. Power on the doorbell by switching the breaker to the on position.  
6. Check that the status light is flashing red, and there is a “ready to connect” voice prompt after pressing the setup button on the back of the doorbell.  
   • The status light is the ring around the doorbell button on the front of the doorbell. 
   • If so, set up Wyze Battery Video Doorbell as new. 
7. Uninstall the doorbell and attempt to power the doorbell using the included power cable and a 5V2A power adapter (not included). Refer to the battery-powered section above for troubleshooting steps. 
8. For users with mechanical chimes, if possible, install the original doorbell and press it to check if the chime box makes a sound.