Problem
Your Wyze Battery Video Doorbell shows offline in the Wyze app, loads slowly, or disconnects frequently.
Troubleshooting
- Confirm that the Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- If possible, check that your Wyze Battery Video Doorbell’s firmware is up to date.
- You can check this by going to the Account tab > Firmware Update.
- If there is an update available for the doorbell, please move forward with updating it.
- Verify that the doorbell is receiving power.
- For battery-powered doorbells:
- Make sure the battery is fully charged.
- It takes about 6 hours to fully charge the battery from 0-100%.
- If the battery is charging, the charging indicator light will be solid red.
- If the battery is fully charged, the charging indicator light will be solid blue.
- If the battery is not charging, refer to My Wyze Battery Video Doorbell won’t charge.
- Make sure the battery is fully charged.
- For hardwired doorbells:
- If possible, check that the doorbell is receiving power from the breaker to operate properly.
- The doorbell should be receiving 12-24V.
- Power off the doorbell by switching the breaker to the off position.
- Check all wiring to make sure it is secure.
- Ensure that Wyze Battery Video Doorbell was installed properly by following the steps in our Wyze Battery Video Doorbell Installation Guide.
- If you are ever unsure when dealing with wiring, we recommend that you reach out to a licensed electrician at your discretion.
- Power on the doorbell by switching the breaker to the on position.
- If possible, check that the doorbell is receiving power from the breaker to operate properly.
- If the doorbell is receiving power but there is no status light, refer to My Wyze Battery Video Doorbell won’t power on.
- For battery-powered doorbells:
- Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
- Make sure that it is set to Always or While Using the App.
- For iOS users, make sure that Precise Location is turned on.
- Confirm that the Wi-Fi network that the doorbell is connected to is functioning normally.
- Wyze Battery Video Doorbell is only compatible with 2.4 GHz Wi-Fi networks.
- Switch between using the Wi-Fi connection and cellular/mobile data to determine if there is an issue with the Wi-Fi.
- Force close and reopen the Wyze app.
- Ensure Wyze Battery Video Doorbell has good signal strength.
- You can check this in the Wyze app by going to the doorbell’s settings > Device Info > Signal Strength.
- If it has 2 bars or less, try moving the doorbell closer to the router.
- Adjust the live stream resolution to a lower resolution.
- Higher resolution requires more bandwidth and is more likely to cause slower connectivity.
- Reboot the Wi-Fi router.
- Restart the doorbell.
- Navigate to the doorbell’s settings > Restart Device > Restart.
- Factory reset Wyze Battery Video Doorbell.
- Use the included Doorbell Detaching Pin to remove the doorbell from the back panel, if the doorbell is mounted.
- Remove any microSD card that is inserted into the doorbell.* The next step will reset your device.
- Single-press the SETUP button on the back of the doorbell.
- Pressing the SETUP button will fully reset the doorbell. "Ready to connect" will sound.
- Set up the camera like new by following along in the app. Related article: Wyze Battery Video Doorbell Setup Guide.
- Repeat step 12 and try connecting to a different 2.4 GHz Wi-Fi network and/or using a different phone/tablet, if possible.
What happens when you factory reset your Wyze Battery Video Doorbell:
The device settings and previous Wi-Fi/setup state are cleared.
The current firmware version remains intact.
The doorbell must be set up as a new device before it can be used again.