Problem
Your Wyze Battery Video Doorbell is unable to be set up.
Troubleshooting
- Confirm that the Wyze app is up to date.
- In your Wyze app, navigate to the Account tab > tap About.
- Your current app version will be listed beneath the Wyze logo.
- Compare your app version to the latest app version listed on our Release Notes & Firmware page.
- If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
- Make sure the battery is fully charged.
- It takes about 6 hours to fully charge the battery from 0-100%.
- If the battery is charging, the charging indicator light will be solid red.
- If the battery is fully charged, the charging indicator light will be solid blue.
- If the battery is not charging, refer to My Wyze Battery Video Doorbell won't charge.
- Check that the status light is flashing red, and there is a “ready to connect” voice prompt after pressing the setup button on the back of the doorbell.
- The status light is the ring around the doorbell button on the front of the doorbell.
- If the status light is not turning on, refer to My Wyze Battery Video Doorbell won’t power on.
- Ensure that Bluetooth® is enabled for the Wyze app in the phone/tablet settings.
- Unpair any unused Bluetooth® devices from the phone/tablet.
- Toggle Bluetooth® off/on.
- Verify that Location Permissions are enabled for the Wyze app in the phone/tablet settings.
- Make sure that it is set to Always or While Using the App.
- For iOS users, make sure that Precise Location is turned on.
- If possible, temporarily disable any VPNs on the mobile device or Wi-Fi router.
- Ensure that the phone/tablet is connected to the same Wi-Fi network that is being entered at the Select your network step, that the SSID (Wi-Fi name) is being entered correctly, and that the network is functioning normally.
- Wyze Battery Video Doorbell is only compatible with 2.4 GHz Wi-Fi networks.
- The SSID is case-sensitive, and there should be no space before or after the SSID.
- The SSID should automatically populate if the phone/tablet is connected to Wi-Fi. If it does not auto-populate, it can indicate that the phone/tablet that is being used for setup is not connected to Wi-Fi.
- Check that the Wi-Fi password is entered correctly.
- Tap on the eye icon to view the password entered.
- Make sure the doorbell and phone/tablet are close to the router (within 6-10 feet) during the setup process.
- Forget the Wi-Fi network and rejoin the network on the phone/tablet, then try setting up the doorbell again.
- Reboot the Wi-Fi router.
- If hardwiring, ensure Wyze Battery Video Doorbell was installed properly by following the steps in our Wyze Battery Video Doorbell Installation Guide.
- If you are ever unsure when dealing with wiring, we recommend that you reach out to a licensed electrician at your discretion.
- If hardwired, power cycle Wyze Battery Video Doorbell.
- Flip the breaker that is powering the doorbell to the off position, wait 10 full seconds, then flip the breaker back to the on position.
- Factory reset Wyze Battery Video Doorbell.
- Use the included Doorbell Detaching Pin to remove the doorbell from the back panel, if the doorbell is mounted.
- Remove any microSD card that is inserted into the doorbell.* The next step will reset your device.
- Single-press the SETUP button on the back of the doorbell.
- Pressing the SETUP button will fully reset the doorbell. "Ready to connect" will sound.
- Set up the camera like new by following along in the app. Related article: Wyze Battery Video Doorbell Setup Guide.
What happens when you factory reset your Wyze Battery Video Doorbell:
The device settings and previous Wi-Fi/setup state are cleared.
The current firmware version remains intact.
The doorbell must be set up as a new device before it can be used again.