My camera won't turn on

Presents as: Your camera is plugged into power but it is not turning ON; there is no status light or voice prompts coming from the camera.

 

Troubleshooting:

  • Make sure you are using the original cord and adapter that came with your Wyze cam.
  • If you’re able to, try switching out the cord and/or adapter to see if the camera powers on.
    • The power cable and/or adapter may be defective.
  • Try plugging your camera into a different power outlet.
  • Make sure the power cord you’re using is less than 16 feet long.
Have more questions? Submit a request