I'm locked out of my Wyze Gun Safe.

Problem

You're trying to open Wyze Gun Safe using the access code or fingerprint, but it isn't working. The keypad on the gun safe stays red.

Troubleshooting

  • Wait until the 5-minute lockout period is over. If there are additional failed attempts during the lockout period, the 5 minutes will start over.
  • Use your Backup Key to access the safe.
  • Unlock the safe with the Wyze app.

Related article: The safe does not unlock with my fingerprint.

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