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My Wyze Gun Safe firmware fails to update.

Problem

Wyze Gun Safe is connected in the Wyze app but the firmware update fails.

Troubleshooting

  1. Make sure your Wyze app is updated. 
    • To upgrade your Wyze app, navigate to the Account tab > tap About. The app version will be listed beneath the Wyze Logo. You can compare your app version to the most up-to-date version listed on our Release Notes and Firmware Page.
  2. Allow Location Permissions. You can enable this in your phone/tablet’s settings.
  3. Toggle BluetoothⓇ on in your phone/tablet’s settings.
    • The app should be connected to Bluetooth before attempting to update. Check that it is connected.
  4. Make sure the phone/tablet is near the gun safe while updating.
  5. Power cycle Wyze Gun Safe by removing the batteries for 5 seconds and then reinserting the batteries.
  6. Factory reset Wyze Gun Safe.
    • To factory reset, open the Wyze Gun Safe, press the pairing button for about 3 seconds until you hear a beep, and attempt setup again.
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