Camera isn’t responding to Alexa voice commands
Here are some steps to try if you’re having trouble connecting your camera:
- Ensure that you are clearly calling the camera by its correct name, as indicated in the Alexa app.
- Ensure that the camera is connected to WiFi by checking if you can turn on/off the camera in your Wyze app.
- If you can turn the camera on/ off but are not able to view a live stream view of the camera in your Wyze app see Connectivity troubleshooting here.
- If you have changed your Wyze account password, try re-enabling the Wyze skill in the Alexa app.
- Ensure that the camera is turned on. The camera needs to be turned on before giving a voice command to Alexa. To turn on the camera, open the Wyze app, click into the camera’s live stream, and tap the More icon to turn on.
- Ensure that your camera is connected to an Amazon device. You can check to see if your camera is connected to your Smart Home tab in the Alexa app or alexa.amazon.com. If not, please follow the set-up instructions above.
- For additional troubleshooting, see Alexa Quick Fixes or Alexa Help.
Additional Information:
If you are having issues setting up a new Amazon Alexa device, please refer to Amazon Support.
Camera isn’t responding when you use a Google Assistant voice command
Here are some steps to try if you’re having trouble connecting your camera:
- Ensure that you are clearly calling the camera by its correct name, as indicated in the Wyze app.
- Ensure that the camera is connected to WiFi by checking if you can load a live stream view of the camera in your Wyze app. If you are unable to view a live stream view of the camera in your Wyze app see Connectivity troubleshooting here.
- Ensure that the camera is turned on. The camera needs to be turned on before giving a voice command to Google Assistant. To turn on the camera, open the Wyze app, click into the camera’s live stream, and tap the More icon to turn on.
- For additional troubleshooting, see the Google Home Troubleshooter.
Additional Information:
If you are having issues setting up a new Google Assistant device, please refer to Google Support.
Suspected bad microSD port in Wyze Cam
If you suspect you have a bad microSD port, check the contents of the microSD card on a computer to make sure that the card itself isn’t corrupted. If it is, try reformatting the microSD card and testing it in your camera again.
Learn how to reformat your microSD card by clicking here.
If the issue persists, please contact us for further assistance.
Wi-Fi password character limit
If your Wi-Fi network has a password that is longer than 128 characters, you can either change the Wi-Fi network password to a password that is 128 characters or less or set up a guest Wi-Fi network with a password that is 128 characters or less.
Wyze Cam Pan is making too much noise
This issue usually requires our technical support team to advise on. Please create a short video recording the noise and contact us for further assistance.
Network Encryption type not supported
Problem
You're seeing a "Network Encryption type not supported" error when trying to connect to a network. Specifically, to a WEP, WPS, or a portal login / enterprise network.
You'll often see this error when trying to connect your camera to a network with a login screen that you have to sign into before gaining WiFi access, like at hotels, universities, and workplaces.
Troubleshooting:
If you're on your own network, change your router's setting to a WPA/WPA2 encryption.
Instructions on doing so can vary depending on the manufacturer of the router and model. If you need help, contact your Internet Service Provider (ISP) or the manufacturer of the router.