Wyze Battery Video Doorbell MicroSD Card Troubleshooting

Problem

You cannot view microSD card recordings, cannot record to the microSD card, or your Wyze Battery Video Doorbell cannot detect the microSD card.

Troubleshooting

1. Confirm that the Wyze app is up to date. 
   1. In your Wyze app, navigate to the Account tab > tap About. 
   2. Your current app version will be listed beneath the Wyze logo.  
   3. Compare your app version to the latest app version listed on our Release Notes & Firmware page. 
   4. If you find that your Wyze app is out of date, head over to your mobile device’s app store and update the Wyze app.
2. If possible, check that your Wyze Battery Video Doorbell’s firmware is up to date.  
   1. You can check this by going to the Account tab > Firmware Update.  
   2. If there is an update available for the doorbell, please move forward with updating it.
3. Verify that the microSD card is compatible with the doorbell.   
   • Wyze Battery Video Doorbell is compatible with microSD cards up to 32 GB in FAT32 format, and microSD cards up to 256 GB in exFAT format.   
4. Verify that the microSD card is properly inserted into the device.    
   1. Remove the microSD card and then reinsert it into the doorbell.     
   2. Wait for about 5 seconds until there is a "ding ding" sound.     
   3. If no sound is heard, reinsert the microSD card or, if possible, insert a different microSD card into the doorbell.    
5. Check that the selected playback time is correct.    
   1. In the Wyze app, navigate to the doorbell’s live stream > SD Card.    
   2. In the timeline, scroll left and right to the desired footage date/time. 
6. Ensure that the MicroSD Card settings are correct.    
   1. Navigate to the doorbell’s settings > MicroSD Card.    
   2. Enable Record to MicroSD Card and select Events Only. 
      • Please note that Continuous recording requires Wyze Battery Video Doorbell to be hardwired. 
   3. Note: If experiencing issues recording events, refer to My Wyze Battery Video Doorbell is missing or not recording Events.
7. Format the microSD card.    
   • To format the microSD card through the Wyze app:    
     1. Navigate to the MicroSD Card settings.
     2. Next to Camera MicroSD Card, tap Format > Format.
     3. Wait for about 30 minutes to check if there is any footage.
   • To format the microSD card through a computer, refer to How to Format your microSD card.
8. Restart the doorbell. 
   1. Navigate to the doorbell’s settings > Restart Device > Restart. 
9. Factory reset Wyze Battery Video Doorbell.   
   1. Use the included Doorbell Detaching Pin to remove the doorbell from the back panel, if the doorbell is mounted.
   2. Remove any microSD card that is inserted into the doorbell. The next step will reset your device.
      • You must remove any inserted microSD card before factory resetting your doorbell.
   3. Single-press the SETUP button on the back of the doorbell.
   4. Pressing the SETUP button will fully reset the doorbell. "Ready to connect" will sound. 
   5. Set up the camera like new by following along in the app. Related article: Wyze Battery Video Doorbell Setup Guide.